Call us on  01977 324352

 
Our Terms and Conditions for products which are not being installed by us are shown directly below. Scroll down to our Installation terms and conditions if you are having your item installed by us.
 
About Us
Aardvark joinery direct contact details. If you have any suggestions or comments please contact us.
Contact Details:
Unit 9 Royal Business Park
King Street
Pontefract
West Yorkshire
WF8 4AH
Phone:01977 529781


CATALOGUES: OUR WEBSITE CARRIES THE MOST UP TO DATE PRICING AND INFORMATION.


Terms and Conditions
 
By purchasing from Aardvark Joinery. it is assumed that the customer agrees to all terms and conditions. Please contact us in writing before any attempt to deliver/collect occurs to cancel your order if you do not.
 

  1. 1.         Delivery – Standard Service
    1. 1.1      Kerbside only.
    2. 1.2     You will need to ensure that someone is available all day on the day of delivery that is capable     of assisting the driver in offloading the goods when they arrive. They will need to be capable of lifting heavy items of up to 25kg as we only send out one driver with our standard delivery service and some items weigh up to 50kg. In the event that such a person is not present when the delivery vehicle arrives goods will be returned to our premises and a charge will apply, see section 4. Products are typically delivered on a flat bed 3.5 ton van (no crane) so will need to be unloaded by hand. Should you be unable or unwilling to help unload the delivery please contact our sales department ahead of your delivery date and pay for the two person delivery option and we will then unload the goods in line with the two  person service terms below.
 
  1. 2.         Delivery – Two Person Service
    1. 2.1      Goods will be carried up to 50m from the delivery vehicle (parked at roadside) onto your property providing that access allows this, as set out below.
    2. 2.2      We do not carry items through a customer’s decorated building, e.g. a house. We will carry items through an outbuilding such as a garage where possible. It is up to the customer to remove anything from the outbuilding that could be damaged or knocked e.g. whilst large pieces of timber are carried through.
    3. 2.3     A clear route must be available for our delivery team to carry the goods from the kerbside to where you wish them to be placed. The route must be at least 750mm wide, free from obstructions (eg. sharp corners, walls/fences, trees, overhanging obstacles.) and allow good footing by the delivery team (e.g. not have slip or trip hazards, steep inclines or declines). Adequate space should be available to place the goods at the end of the route. Should you be completely unable to provide anyadequate space for the goods to be placed with a clear route to such space, then the goods will be delivered to kerbside for onward movement by the customer or returned with the driver in which case charges will apply as per section 4.
 
  1.  3.         Delivery – ALL Services
    1. 3.1      Time shall not be of the essence in this contract or given an exact time where not available.
    2. 3.2     As we operate throughout England and Wales over large areas between drop-offs we cannot give accurate timed deliveries. We will contact you to advise and arrange a suitable delivery date.
    3. 3.3      Please ensure that someone with the authority to accept the goods (you or your agent) is available all day on the day of delivery. Should we arrive and find that no-one is present to accept the goods we will leave site and an attempted delivery fee will be charged, see section 4.
    4. 3.4     You must advise us if there are access difficulties, we generally deliver with a 3.5 ton transit flat bed which is 5m long and 2.1m wide.  We need an access route/road capable of taking this size of vehicle. Several of our products typically weigh between 0.5 ton and 2.0+ ton. Damage to lawns, flower beds, driveways adjacent to a narrow or difficult access route will be the responsibility of the customer. If we try to deliver, using the normal vehicle, and cannot do so due to foreseeable problems such as access restrictions, width of road etc. then we will charge you for that delivery (as per section 2) unless you have given us prior written notice that this size of vehicle will not be capable of delivering to your site.
    5. 3.5     Any damaged/broken parts must be noted on the delivery discrepancy note and returned* with the driver at point of delivery. Please retain any packaging associated with the delivery. (*In the unlikely event that the glass for a Garden Building window or door is noted as broken on delivery then if you wish to have a new piece cut locally, which is likely to be a quicker way to resolve this, we will credit you up to £25 per pane against a receipt – alternatively please return the window or door with the driver at the point of delivery.)
    6. 3.6       If items are missing this must be noted on the delivery discrepancy note and we will then deliver them within a reasonable timeframe.
    7. 3.7       Our Drivers are not authorised to accept changes to our Delivery Notes or our Terms & Conditions or give technical help.
    8. 3.8     Every attempt will be made to ensure delivery is upon the promised date, however unexpected delays can occur. In the unlikely event that these affect your delivery, we will reorganise your delivery date within a reasonable period of time.
 
  1. 4.           Additional Costs
    1. 4.1       If we attempt a delivery and are unable to do so due to a breach of our delivery terms by the customer then we will make a charge for this which must be paid prior to us carrying out a re-delivery. This charge will represent the true cost of that delivery and will be charged as outlined below in 2.2 assuming our normal methods/vehicles are to be utilised.
    2. 4.2      The redelivery costs for orders up to a value of £1000 are:
within 80 miles of the Pontefract West Yorkshire yard = £80
within 80-115 miles of Pontefract West Yorkshire yard = £100
within 115-150 miles Pontefract West Yorkshire yard = £120
The redelivery costs for orders between a value of £1000 and £3500 are:
within 80 miles Pontefract West Yorkshire yard = £95
within 80-115 miles of Pontefract West Yorkshire yard = £115
within 115-150 miles of Pontefract West Yorkshire yard = £135
The redelivery cost for orders over £3500 in value, or over 150 miles away from the closest Dunster House branch, will be calculated at the time.
Re-deliveries to Scotland will also carry a surcharge of £100-150. Two person re-deliveries will carry a surcharge of £20.
If we redeliver to you by courier then we will charge you the couriers cost plus packaging.
  1. 4.3       If there are any additional costs associated with any re-delivery due to a change being required to our normal method of delivery as outlined in our delivery terms then this charge will also be given to the customer and payable before such re-delivery takes place.
 
  1. 5.         Payment
    1. 5.1       Payment must be made in full in cleared funds prior to delivery/collection.
    2. 5.2       Cheques, Bankers Draft or Printed Building Society Cheques are not accepted as cleared funds (as they can be fraudulent) and must be received a minimum of 8 working days before delivery/collection. Payment on collection is to be cash (exact change) or credit/debit card.
 
 
  1. 6.          Your Right to Cancel: (Sold at a Distance)
    1. 6.1       Unless the customer has visited one of our workshop, customers who order by telephone, mail order or on-line have the right to cancel any order (excluding any bespoke, made to order, or one off items, for example a bespoke bar or an item treated in nonstandard colours customer as chosen ). The cancellation period will expire after 14 days from the day on which you or your agent acquires physical possession of the last good.
    2. 6.2       Any notification of cancellation must be made in a clear statement in writing, either by post to Returns@ aardvark unit 9, royal business park, kings street, Pontefract, wf84ah or to aardvarkjoineryshop@gmail.com. If you wish to use our Cancellation Form then please find it on the following web page www.dunsterhouse.co.uk/cancellations. In case of dispute it is the customer’s responsibility to show when/if the contract was cancelled.
    3. 6.3      If the customer makes alterations to the goods that clearly personalises them, such as applying treatment, they will be deemed to have been accepted as they are and not subject to cancellation.
    4. 6.4       The goods must be returned without undue delay and in any event not later than 14 days after the day on which cancellation is made.
    5. 6.5     The goods should be returned in their original condition as at the time of delivery other than handling necessary to establish the nature, characteristics and functioning of the goods. Such handling is beyond what is necessary for this if it goes beyond the sort of handling that might reasonably be allowed in a shop. Should you wish to return the order then care has to be exercised to protect the standard of goods delivered and any Kiln Dried timbers need to be protected against water so that their moisture content remains at 18% plus or minus 2%.
    6. 6.6      Returned goods will be inspected and refunds will take place within 14 days after the items have been returned.
    7. 6.7      Refunds may be subject to a deduction up to the contract price covering any reasonable costs incurred by the Company, such as: attempted delivery costs in the case of any failed delivery attempts which were the fault of the customer, increased delivery costs if you have chosen something other than our least expensive delivery service, cost of items not returned in original condition other than handling necessary to establish the nature, characteristics and functioning of the goods.
    8. 6.8     If any of the goods form a commercial unit, then the customer cannot reject or cancel the order for some of those goods without also rejecting or cancelling the order for the rest of them. A unit is a ‘commercial unit’ if division of the unit would materially impair the value of the goods or the character of the unit.
    9. 6.9     If the customer cancels whilst the goods are being actively delivered by one of our delivery vehicles then the Company will be able to bring back those goods being delivered at that time on the same vehicle and will do so without deduction from the refund for that delivery/collection.
    10. 6.10     If the customer cancels any goods that are not actively being delivered by our delivery vehicle at the time of cancellation (eg. at any point after the goods have been delivered and the vehicle delivering them has already left the delivery address, or goods that are/have been delivered by courier) then the customer will make suitable arrangements to return such Goods at the customer’s own cost and risk. Depending upon the method used to return the Goods the cost to the customer will vary, and may be up to the contract price. Your statutory rights are not affected.
 
  1. 7.            Rectifying defects
    1. 7.1    We will supply goods that are in conformity with the contract. However, should any defect occur with the product within a reasonable period after delivery/installation please contact us in writing, either by post to Returns@ aardvark unit 9, royal business park, kings street, Pontefract, wf84ah or to aardvarkjoineryshop@gmail.com
    2. 7.2      Please note that any problems that occur due to the natural properties of the materials are not defects; please see ‘important’ section for more information, although this information is not extensive.
    3. 7.3       We will request photos of any such defect to determine its cause prior to rectification.
    4. 7.4      Where the defect is deemed to be the customers fault for any reason eg. unsuitable base/site, poor maintenance or misuse of product any rectification will be chargeable to the customer.
    5. 7.5      Should a defect occur which is the fault of the Company, the Company will at its discretion decide whether it is more economical to replace, repair or refund, at our cost.
    6. 7.6       If you do not give us a reasonable opportunity to rectify any defect we will not reimburse you if you choose to rectify it yourself or with a third party.
 
  1. 8.          Cancellation by us:
    1. 8.1      Your order might be cancelled if the goods you ordered were listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.
    2. 8.2       Aardvark joinery  may cancel the order after a period of 3 months has elapsed since the date of order providing that we have offered at least 3 different delivery dates and these dates have been refused by the customer.
    3. 8.3     If we do cancel your order we will notify you and will refund you within 14 days. We will not be obliged to offer any additional compensation for disappointment suffered.
 
  1. 9.          Back Orders:
 
Although we hold large stocks of items, if the particular item/s you have ordered are not in stock, we will backorder for you. You will be telephoned with the option to cancel your order at no cost if you would rather not wait.
 
  1. 10.         Reaching Us:
    1. 10.1       If you need to reach us, prior to delivery please
call us on: 01977 529781 or
write to us at:  aardvark unit 9, royal business park, kings street, Pontefract, wf84ah .com call in to our workshop
  1. 10.2         For all post-delivery enquires please write to us detailing your query aardvark unit 9, royal business park, kings street, Pontefract, wf84ah or to aardvarkjoineryshop@gmail.com. This will enable us to comprehend your query and respond appropriately and professionally.
Please refer to our website for Customer Services opening times.
 
  1. 11.         Privacy Policy:
    1. 11.1      We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
    2. 11.2        We do not disclose buyers’ information to third parties.
    3. 11.3    We will give you the chance to refuse any marketing email from us in the future, if you wish to do so please e-mail with the subject line ’STOP’
    4. 11.4      The type of information we will collect about you will include:
 
  • your name
  • address
  • phone number
  • email address
  • credit/debit card details in some but not all cases and always in accordance with the Payment Card Industry Data Security Standard, all card details are not stored by us or kept in any way
  1. 11.5       The personal information which we hold will be held securely in accordance with our internal security policy and the law.
  2. 11.6       We will not transfer your data outside of the EEA (European Economic Area).
  3. 11.7     Cookies are used on our shopping site to keep track of the contents of your shopping cart 12.      
 Credit Card Security
 
Credit card payments are processed by PayPal online or veriphone using secure servers.. They are not held in clear text on any web site. We will seek to verify all card transactions against the cardholders address. We cannot process any card payments over the telephone unless the card is registered to the delivery address.
 
  1. 13.       Invalidity/Severability
 
If any term or other provision of this Agreement is determined to be invalid, illegal or incapable of being enforced by any rule or law, or public policy it will be severed from the Agreement. All other terms and provisions of this Agreement shall nevertheless remain in full force and effect
 
  1. 14.        Important:
    1. 14.1       Aardvark joinery products are designed for Competent DIY assembly by two or more adults. Unless assembly is paid for by our building team. A level base of solid formation must be laid with either concrete, concrete slabs or a decked area, we reserve the right to cancel assembly and return if any cost and deliver flat pack.
    2. 14.2       You are embarking on a journey of constructing a long term product for your home and you should allow time to understand and check the instructions, parts and nature of the materials that you will be using, this may take hours to days depending on the size of the project that you are undertaking. The assembly process will vary according to individual abilities and complexity of the project. Any indication given in our website or literature as to time required to assemble a product must be deemed as approximate as wood is a natural product and may require manipulation prior to assembly. In the event that some of the timbers are warped and prove difficult to assemble competent manipulation, e.g. light wetting, sensible weight application and slowly (over a few days if necessary) heating or cooling can overcome the majority of warping to allow assembly.
    3. 14.3      Please ensure that the products have been physically delivered and check that all parts are present and correct before confirming an assembly date or prior to engaging a third party to carry out the installation so that in the unlikely event that parts may be missing, wrong or damaged you ensure we have reasonable time* to arrange for delivery of new parts. (*Please note that reasonable time would typically be within one to two weeks assuming replacement parts are in stock, however if we have to back order or manufacture parts then the time frame will be longer). Remember that should you choose to use an external person or persons to assemble your products then allow time for them to understand the instructions and the parts delivered to your home. Please note that we have invested a lot of time and knowledge into training our installation teams to ensure a smooth installation of our Garden Buildings and this is an option for most of our Garden Buildings, please see individual products for this service.
    4. 14.4      All our Timber products are batch manufactured, sometimes weeks before delivery.  All timbers are checked for the standards we have set before we band the various packs. Between the assembly time and the despatch/delivery time timbers will continue to adjust, sometimes more evident in pressure treated sections, to their natural properties. This can be seen in any timber yard supplying Spruce or Pine. Timber products, once on site, will continue to react to weather conditions due to the fibrous nature of the material. Wood is a natural product and all trees are different with different properties. These properties can include colour differences, warping, twisting, shakes, splits, knots, knot holes and varying surface finishes and are part of the natural properties of this type of material. These properties are normal for externally used timber, are allowed for in the integrity of our designs, and cannot be guaranteed against. Sometimes deep and wide shakes and cracks can appear unsightly but we have calculated for these in our designs. Minor adjustments may have to be undertaken on site due to the nature of timber. You will need to apply a quality wood preservative to all untreated timbers to protect them. You may also seal the timber with a suitable high grade external timber sealer to reduce the amount of warping, twisting, splitting etc. that can occur over time.
    5. 14.5     With the exception of bearers, unless otherwise stated in the product description our timber is planed and comparatively smooth. If you require a smoother finish you may wish to sand some of the timbers, but this is an individual choice. In some cases customers have contacted us about perceived surface problems which can be easily resolved by simply sanding the affected area. In such cases we advise and would expect a customer to do so.
    6. 14.6      Any machine work on sections will have been carried out whilst the timber sections are Kiln Dried to approximately 18% moisture content. Where holes have been predrilled they may require onsite adjustment if the timber has absorbed more moisture. The characteristics of timber are not those of extruded plastics, aluminium or other metals and will change with time and weather conditions. We supply many thousands of our products each year to many satisfied customers who understand the beauty of handling and working with a natural material and the quality of our timber compared to the industry norm is high, please read some of the Testimonials on our website, you can also view our products at our display sites as we are not an internet-only Company. If you are not competent in understanding the nature of these types of timbers for use in an external environment, as we do not supply internal finish timbers, please do not purchase our products.
    7. 14.7     The development and appearance of the natural properties of timber are not defects with the product/s and are not a reason for trying to claim for repairs, replacements or refunds. We supply timber products designed for external garden use and our designs take into account the structural integrity of timber's natural properties.
    8. 14.8     To assemble our timber products you will need a reasonable variety of DIY tools, socket set, saw, hammer, drills, level etc to facilitate drilling, nailing, sawing, screwing and checking for square level and plumb assembly and you will have to understand the concept of ensuring that bases for cabins and buildings are level and square.
    9. 14.9      Sizes shown throughout our website or other literature are approximations and should be interpreted as such.
 
Installation Terms and Conditions
 
  1. 1.       Building Regulation
 
         By purchasing this product the customer agrees with the following statements:
 
  • The building will contain NO sleeping accommodation
  • If the building is over 15 square metres in internal floor space then it will either; be positioned 1m away from any boundary, or; the customer will treat the product with a Fire Retardant.
  • If the building is over 30 square metres in internal floor space then you are aware that this building does not comply with building regulations and you intend to use it for an exempted use such as: a building into which people do not normally go, or Agricultural purposes.
 
         If you do not agree with these statements please contact us as soon as possible to cancel the order.
 
  1. 2.       Delivery:
    1. 2.1      Time shall not be of the essence in this contract.
    2. 2.2     As we operate throughout England and Wales over large areas between deliveries, we cannot give timed deliveries. We will contact you to advise and arrange a suitable delivery date.
    3. 2.3     Please ensure that someone with the authority to accept the goods is available all day on the day of delivery. Should we arrive and no-one is present to accept the goods we will wait for 15 minutes and make attempt to contact you by phone but after this time will leave a note and leave site and an attempted delivery/installation fee will be charged.
    4. 2.4     You must advise us if there are access difficulties. We generally deliver with a 3.5 Ton transit flat bed truck. Depending upon the size and wall thickness a product can typically weigh between 0.2 and 2.0 tonnes. If we try to deliver, using this vehicle, and cannot do so due to foreseeable problems such as access restrictions, width of road etc. then we will charge you for that attempted delivery unless you have given us prior written notice that this type of vehicle will not be capable of delivering to your site.
    5. 2.5     If you wish us to offload the product on your premises, we need an access route/road capable of safely and easily taking a vehicle 5 metres long and 2.1 metres wide. Please also ensure that there are no obstructions (eg sharp corners, gates, walls and trees).  Damage to lawns, flower beds, driveways etc. adjacent to a narrow or difficult access route will be the responsibility of the Customer.
    6. 2.6     We require that you provide legal parking facilities for all Aardvark Joinery  vehicles for the duration of the work carried out. If roadside parking is chargeable it is the responsibility of the Customer to provide parking permits or pay for parking as necessary.
    7. 2.7     We will generally off load the product/s at kerbside and then carry them near to the installation position for the product. We will need unobstructed and safe access to a clear working area for our installation staff adjacent to the installation position for the product.
    8. 2.8     We do not carry items through a customer’s decorated building, e.g. a house. We will carry items through an outbuilding such as a garage where possible. It is up to the customer to remove anything from the outbuilding that could be damaged e.g. whilst large pieces of timber are carried through. In the event that the only route available is to carry the items through a customer’s decorated building you must make us aware of this so that we can arrange to deliver the goods before the date of installation (at no extra cost) for you to carry from kerbside through the building prior to our installation team arriving on a later day (typically the following day).
    9. 2.9      All reasonable care will be exercised in carrying out the delivery, but we do not carry out a survey of your site prior to the installation, and it is your responsibility to risk assess and protect the site and access route.
    10. 2.10    The maximum distance from the offload point to the installation site shall be no greater than 100 metres.
    11. 2.11     If we have attempted delivery but been unable to do so due to any reason above, an attempted delivery fee will be charged.  The attempted delivery fee would represent the true cost of a delivery. Please note: the delivery cost noted on an order/invoice does not show the true cost of delivery in the vast majority of cases, it is very likely that the actual cost will be significantly higher than this value.
    12. 2.12     If items are missing please make a note of this on the delivery note or we will be unable to replace them, we will deliver any missing items within a reasonable timeframe & this is not grounds for cancelling an order.
    13. 2.13     Our Drivers are not authorised to accept changes to our Delivery Notes or our Terms & Conditions or give technical help.
    14. 2.14     Every attempt will be made to ensure delivery is upon the promised date, however unexpected delays can occur. In the unlikely event that these affect your delivery, we will reorganise your delivery date within a reasonable period of time.
 
  1. 3.        Health and Safety & the Space required around the Garden Building
  2. We place great emphasis on Health and Safety and will carry out a Generic Risk Assessment upon arrival on the day of installation.
  3. 3.1       To ensure that your site is suitable please check the following statements are true for your site:
  • In relation to where the Garden Building will be located: There is at least 1.2m of unobstructed space from any wall with an eave; There is at least 0.6m of unobstructed space from any wall with an apex.
  • PLEASE NOTE This does NOT apply to Thatched Gazebos, Greenhouses, Lienne Garden Offices or Alexander Garden Offices where only 600mm is required to each side and back. For clarity, Greenhouse/Shed Combis DO require the spaces as illustrated due to the shed part. These spaces are required to give our installers enough space for fall landing bags as they will be working on the roof of your Garden Building during assembly. This will also give you room to apply treatment to your Garden Building (if not pressure treated) when we have completed the Installation. The measurements are from the wall not the roof overhang.
  • There is at least 1.5m of space at the front of where the Garden Building will be assembled.
 
   
   
   
 
  • There are no dangerous obstructions such as Greenhouses or other glass structures, impaling hazards such as upstanding rods or individual posts within 2m of any side of where the Garden Building is to be assembled.
  • There are no unreasonable obstructions, slip or trip hazards between the area of unloading and the area of installation.
  • There are no obstructions within the foot print of the proposed Garden Building; examples of obstructions can include hot tubs, swimming pools or anything else which may pose a risk to the health and safety of our installers. Please note: we do not build the Garden Buildings around objects that the customer has put in place prior to our arrival. The base/site must be unobstructed and level (to within tolerances outlined in ‘Base preparations’ or ‘RapidPad Site survey’ sections of this agreement) across its entirety.
  • There are no overhanging trees or other obstructions (except live cables) within 2m vertically of any part of the Garden Building to be assembled.
  • There are no live cables (except underground cables) within 8m vertically and within 10m horizontally of any part of the Garden Building to be assembled.
  • There is reasonable access to, and use of; water, electricity and toilet facilities for installers whilst on site.
  • The Customer or their agent will NOT carry out any additional work during the installation of their purchase. This includes treating the product, installing insulation, any electrical work etc.
  • The customer or their agent will keep all other people, children and/or domestic animals or livestock away from the work site from the start of the installation until completion including overnight/s. If the customer needs to cordon off the area in order to do this then this is the customer’s responsibility.
    1. 3.2       Should our installers be unable to continue working due to a breach of these terms they may be removed from site to return at a later date. If this occurs additional costs will be due.
    2. 3.3      The customer as the site owner/occupier may be liable should anything occur upon the site which is outside of our control and results in injury. Please check your household insurance to ensure that you are covered for such eventualities.
 
4.         Treatment
  1. 4.1    Exposed untreated timbers should be treated with an appropriate timber preservative finish immediately after installation. This is not part of our installation service even if you have bought the painted on treatment from us.
  2. 4.2      Please periodically treat your product within the timeframes specified for the treatment you are using. You do not need to treat Pressure treated products for the first 6 years. Pressure treated products should not be buried or in contact with water for prolonged periods.
 
5.         Location of Garden Building and Orientation of Doors, Windows, options etc.
  1. 5.1       Our installers will install the building in the location and orientation clearly identified by you, the customer, or your agent as they arrive on site.
  2. 5.2       If you are not on site at any time during the build when the location of the building or parts of the building needs to be decided then the installers will use their best judgement about where to assemble these items.
  3. 5.3       We will NOT reposition items if you identify different locations once the garden building or parts of the garden building are part or fully built.
 
6.         Base Preparation
 If we have not provided and built a base you will need to build a base .
6.1      Your base needs to be level (+/-1cm across it’s length and/or width) and of a sufficient size.
6.2      Your base needs to be sufficiently hard for our installers to work upon safely; if you are laying a concrete base we suggest that you give it at least 3 days to harden prior to installation commencing.
6.3      When our installers arrive on site we will check the level and size of the base and whether or not it is sufficiently hard for our installers to be able to safely work on. If we find the base is not correct in any of these ways we will discuss this with you and either ask you to sign a disclaimer to allow us to continue work, if possible, or charge you for the delay caused and return on another date once the problems have been rectified.
6.4      We do not inspect the suitability of your base to support the building without ground movement. We do not check the integrity of the base. Our Installers are not engineers. Any problems with the products that arise from inadequate support from the base are the responsibility of the customer.
6.5       For Guidance on how to build a base see our ‘Base Preparation Guidelines’ which are enclosed.
 
  1. rapid base
plastic rapid bases are fine as long as they are fitted to the same above specs
8.         Additional Costs
  1. 8.1      If we are delayed or have to leave site for ANY reason (except 8.3) not directly caused by Aardvark joinery (including breaches to these terms such as attempted delivery or delays due to inadequate access, insufficient/restricted storage or working space, health and safety concerns, base problems etc) all reasonable costs incurred will be charged to and accepted by the Customer (including time, subsistence, distance and vehicle costs), and payment will be required before we re-commence work.
  2. 8.2      A typical charge for 1 lost installation day for a two man installation team can be £600, for a three man team £850, etc; a typical attempted delivery cost can be £150 + 45p per mile one way. These charges will vary and reflect our costs in each case.
  3. 8.3      We assess the weather conditions during the installation process.  If, in our reasonable view, conditions do not allow installation to continue, we may leave site and return at a later date to complete the work. In these circumstances any additional time taken will be at our cost
 
9.         Payment
  1. 9.1        Payment must be made in full in cleared funds prior to delivery/collection.
  2. 9.2       Cheques, Bankers Draft or Printed Building Society Cheques are not accepted as cleared funds (as they can be fraudulent) and must be received a minimum of 8 working days before delivery/collection. Payment on collection is to be cash (exact change) or credit/debit card
 
10.        Cancellation of pre-agreed installation date
  1. 10.1       We book installation dates in advance for customer convenience and to ensure economical use of staff and vehicles to provide you with the price you have paid. By cancelling a pre-agreed date you reduce our ability to economise our overheads and therefore will incur charges to compensate for this.
  2. 10.2       Charges for cancellation or re-arrangement of a pre-agreed installation date are as follows 
 
  • 5 working days’ notice is £50.00
  • 4 working days’ notice is £100.00
  • 3 working days’ notice is £150.00
  • 2 working days’ notice is £200.00
  • 1 working day notice is £250.00
 
10.3        Due to the nature of ‘Building Works’ we are unable to guarantee any specific start or completion dates.
 
11.       Completion of Installation
  1. 11.1      Nails and screws will be secured so that they do not protrude, excess materials and rubbish such as: roofing materials, timbers, screws etc, will be removed from site. The windows, doors and optional shutters, skylight etc will open and close and operate normally at the time the installation is completed.
  2. 11.2    On completion of the installation the building must be inspected with our Senior Installer and the Customer (or Customer’s representative, acting as the Customer’s Agent).  At the same time or before our Installation Team leaves the site, the Customer (or agent) will be given a Completion Certificate to sign (copy enclosed).  Once this has been done the job is complete and deemed to have been finished to a satisfactory standard.
  3. 11.3       If at the completion of the installation, the Customer or Customer’s Agent are not on site to inspect the installed product/s and sign the Completion Certificate, our Installation Team will leave site. As no-one was on site, this is a breach of contract on the part of the Customer, so any alleged problems will only be inspected on a chargeable basis.
 
12.        Maintenance
  1. 12.1      The characteristics of timber are not those of extruded plastics, aluminium or other metals and will change with time and environment conditions. If you are not competent in understanding the nature of these types of timbers and the need for maintenance when used in an external environment, as their properties are different when used externally compared to internally, then please do not purchase our products.
  2. 12.2      Timber is a natural product and the building will ‘settle’.  As a result splits, cracks and movement of timbers will always occur after installation, and adjustments may become necessary (including adjustments to; the doors and windows as they may drop, expand, contract and warp; filling in any cracks that may appear between plasterboards; refitting storm braces as the building settles, pushing down wall logs that may not settle due to friction or customer additions, etc).  Such adjustments and/or repairs are not part of the installation service and should be carried out by the customer. Please see the important and maintenance sections in these terms and our FAQ section on our web-site for further details on the properties of timber. Alternatively, Aardvark joinery may be able to carry out such work strictly on a chargeable basis.
  3. 12.3     You may find the remedies to maintenance issues within the installation manual for the product. If the information is not available here then you can contact our customer services team at aardvarkjoineryshop@gmail.com
 
 13.         Your Right to Cancel: (Sold at a Distance)
  1. 13.1      Unless the customer has visited one of workshop, customers who order by telephone, mail order or on-line have the right to cancel any order (excluding any bespoke, made to order, or one off items, for example a bespoke size or a bespoke colour treatment, these will require a finish coat on delivery for transport marks that cannot be helped, by buying a bespoke treatment you are agreeing to the terms and understanding this  ).
  2. 13.2      This right to cancel ends on the expiry of a period of 14 calendar days after the order has been placed, or sooner if the service has been fully performed and the customer has signed the Installation Agreement to indicate that the service should begin within the cancellation period.
  3. 13.3      Any notification of cancellation must be made in a clear statement in writing, either by post to Customer Services, unit 9, royal business park, kings street, Pontefract, wf8 4ah.. In case of dispute it is the customer’s responsibility to show when/if the contract was cancelled.
  4. 13.4      If the customer makes alterations to the goods that clearly personalises them, such as applying treatment, they will be deemed to have been accepted as they are and not subject to cancellation.
  5. 13.5      The goods must be returned without undue delay and in any event not later than 14 days after the day on which cancellation is made.
  6. 13.6    The goods should be returned in their original condition (unassembled) as at the time of delivery other than handling necessary to establish the nature, characteristics and functioning of the goods. Such handling is beyond what is necessary for this if it goes beyond the sort of handling that might reasonably be allowed in a shop. Should you wish to return the order then care has to be exercised to protect the standard of goods delivered and any Kiln Dried timbers need to be protected against water so that their moisture content remains at 18% plus or minus 2%.
  7. 13.7      Returned goods will be inspected and refunds will take place within 14 days after the items have been returned.
  8. 13.8      Refunds may be subject to a deduction up to the contract price covering any reasonable costs incurred by the Company up to the time the Company is informed of the cancellation by the customer, such as: attempted delivery/installation costs in the case of any failed delivery/installation attempts which were the fault of the customer, increased delivery costs if you have chosen something other than our least expensive delivery service, installation costs, cost of items not returned in original condition other than handling necessary to establish the nature, characteristics and functioning of the goods.
  9. 13.9       If any of the goods form a commercial unit, then the customer cannot reject or cancel the order for some of those goods without also rejecting or cancelling the order for the rest of them. A unit is a ‘commercial unit’ if division of the unit would materially impair the value of the goods or the character of the unit.
  10. 13.10     The customer will make suitable arrangements to return goods at the customer’s own cost and risk. Depending upon the method used to return the goods the cost to the customer will vary, and may be up to twice the contract price. Your statutory rights are not affected.
 
14.         Rectifying defects
  1. 14.1   We will supply goods that are in conformity with the contract. However, should any defect occur with the product within a reasonable period after delivery/installation please contact us in writing, either by post Aardvark@ unit 9, royal business park, kings street, Pontefract, wf8 4ah
  2. 14.2      Please note that any problems that occur due to the natural properties of the materials are not defects; please see ‘important’ section and ‘maintenance’ section for more information, although this information is not extensive.
  3. 14.3      We will request photos of any alleged defect to determine its cause prior to rectification.
  4. 14.4      Where the alleged defect is deemed to be the customers fault for any reason eg. unsuitable base/site, poor maintenance or misuse of product any rectification will be chargeable to the customer.
  5. 14.5      Should a defect occur which is the fault of the Company, the Company will at its discretion and cost decide whether it is more economical to replace, repair or refund.
  6. 14.6     Should you request an inspection for alleged defects that fall outside of our published descriptions and reasonable actions then we will make reasonable charges for that service which will be payable prior to the inspection taking place.
  7. 14.7      If you do not give us a reasonable opportunity to rectify any defect we will not reimburse you if you choose to rectify it yourself or with a third party.
 
15.        Cancellation by us:
  1. 15.1     Your order might be cancelled if the goods you ordered were listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.
  2. 15.2      Aardvark joinery may cancel the order after a period of 3 months has elapsed since date of order providing that we have offered at least 3 different delivery dates and these dates have been refused by the customer.
  3. 15.3      If we do cancel your order we will notify you in writing and will refund you within a reasonable period of time. We will not be obliged to offer any additional compensation for disappointment suffered.
  4. 15.4      If you have paid by debit/credit card and are trying to have the products delivered to an address other than the registered card address.
 
16.        Important:
  1. 16.1     All our Timber products are batch manufactured, sometimes weeks before delivery. All timbers are checked for the standards we have set before we band the various packs. Between the assembly time and the despatch/delivery time timbers will continue to adjust, sometimes more evident in pressure treated sections, to their natural properties. This can be seen in any timber yard supplying Spruce or Pine. Timber products once assembled on site will continue to react to weather conditions and the internal environment within the building, due to the fibrous nature of the material. Wood is a natural product and all trees are different with different properties. These properties can include colour differences, warping, shakes, splits, knots and knot holes and varying surface finishes and are part of the natural properties of this type of material. Our timber is planed and relatively smooth (there can be some imperfections in the planing process). If you require a smoother finish you may wish to sand some of the timbers, but this is an individual choice. Shakes/splits and similar are allowed for in the integrity of the timber and cannot be guaranteed against. You will need to apply a quality wood preservative to all untreated timbers to protect them once the product has been installed. You may also seal the timber with a suitable high grade external timber sealer to reduce the amount of warping, twisting, splitting etc. that can occur over time.
  2. 16.2     The development, appearance and consequence of the natural properties of timber are not a defect of the goods. We supply timber products designed for external garden use and such designs take into account the structural integrity of timber's natural properties. Sometimes deep and wide shakes and cracks can appear unsightly but we have calculated for these in our designs. In some cases customers have contacted us about perceived surface problems which can be easily resolved by simply sanding the affected area. In such cases we advise and would expect a customer to do so.
  3. 16.3     We supply many thousands of our products each year to many satisfied customers who understand the beauty of a natural material and the quality of our timber compared to the industry norm is high, please read some of Testimonials on our website home page, you can also view our products at our display. It is also true to say that we do have some service queries from customers who subsequently try to change our Terms and apply standards and conditions that we do not offer or supply. Please contact us prior to your delivery if you have any queries about the timber that we supply.
  4. 16.4      If it is your intention to organise for a third party to assemble any of our products please ensure that the products have been physically delivered and that you have all parts of sufficient quality for the product. Check that all parts are present and correct so that in the unlikely event that parts may be missing, wrong or damaged you ensure we have reasonable time* to arrange for delivery of new parts before confirming an assembly date or prior to engaging a third party to carry out any installation. (*Please note that reasonable time would typically be within one to two weeks assuming replacement parts are in stock, however if we have to back order or manufacture parts then the time frame will be longer). Should you use a third party to carry out any part of the installation please ensure that you give them sufficient time to familiarise themselves with and check the materials and instructions supplied before committing with them to an installation date.
  5. 16.5      Should you use a third party to carry out any assembly of our goods and in the event that some of the timbers are warped and prove difficult to assemble, competent manipulation e.g. light wetting, sensible weight application and slowly (over a few days if necessary) heating or cooling can overcome the majority of warping to allow the product to be assembled. Any machine work on sections will have been carried out whilst the timber sections are Kiln Dried to approximately 18% moisture content. Where holes have been predrilled they may require re-drilling onsite to allow assembly if the timber has absorbed more moisture after machining.
  6. 16.6       Sizes shown throughout our website are approximations and should be interpreted as such.
 
17.       Reaching Us:
  1. 17.1      If you need to reach us, prior to delivery please
  •             call us on: 01977 529781
            write to us at:
            Aardvark Joinery
            Unit 9 royal business park
            Kings street
            Pontefract
            West yorkshire
            Wf8 4ah
            United Kingdom or
         call in to our workshop.    
 
17.2     For all post-delivery enquires please write to us detailing your query through either: e-mail at aardvarkjoineryshop@gmail.com  or post your enquiry to the above address. This will enable us to comprehend your query and respond appropriately and professionally.
Please refer to our website for Customer Services opening times.
 
18.         Privacy Policy:
  1. 18.1     We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
  2. 18.2        We do not disclose buyers’ information to third parties.
  3. 18.3    We will give you the chance to refuse any marketing email from us in the future, if you wish to do so please e-mail with the subject line ’STOP’
  4. 18.4     The type of information we will collect about you will include:
  • your name
  • address
  • phone number
  • email address
  • credit/debit card details in some but not all cases and always in accordance with the Payment Card Industry Data Security Standard
  1. 18.5      The personal information which we hold will be held securely in accordance with our internal security policy and the law.
  2. 18.6      We will not transfer your data outside of the EEA (European Economic Area).
  3. 18.7     Cookies are used on our shopping site to keep track of the contents of your shopping 

19.       Credit Card Security
. Credit card payments are processed Paypal or veriphone using secure servers. All credit card numbers are not stored. They are not held in clear text on any web site. We will seek to verify all card transactions against the cardholders address. We cannot process any card payments over the telephone unless the card is registered to the delivery address.
 
20.      Invalidity/Severability
If any term or other provision of this Agreement is determined to be invalid, illegal or incapable of being enforced by any rule or law, or public policy it will be severed from the Agreement. All other terms and provisions of this Agreement shall nevertheless remain in full force and effect.
 
These Installation Terms and Conditions replace our standard Terms and Conditions, and can only be amended in writing by a Director of the Company.
 
PLEASE CONTACT US IF YOU NEED THESE TERMS IN LARGE PRINT